At RE:SET Nail Spa, our goal is to create a relaxed, respectful, and elevated experience for every guest. To help us stay on schedule and provide the highest level of care for both our clients and technicians, we’ve put the following guidelines in place. By booking an appointment, you agree to these policies.

Appointment Timing

We kindly recommend arriving 5–10 minutes early so you can settle in and enjoy a smooth start to your service.

If you arrive more than 15 minutes late, we may need to adjust, shorten, or reschedule your appointment to avoid impacting the next guest. We’ll always do our best to accommodate when possible.

Cancellations & No-Shows

We understand that plans can change, and we truly appreciate your communication.

• 24+ hours’ notice: No charge

• Less than 24 hours’ notice: A 50% cancellation fee will be applied

• No-shows: A 100% service fee will be charged

These policies help us respect our technicians’ time and offer availability to guests on our waiting list.

Refunds & Adjustments

All services are non-refundable once completed.

If something doesn’t feel right, please let us know before you leave the salon so we can address it right away. When appropriate, we’re happy to offer an adjustment or fix within 7 days of your original appointment, at management’s discretion.

Payment Disputes

Chargebacks or payment reversals made without first contacting us to resolve the concern may result in limited or denied future bookings. We’re always happy to communicate and find a solution together.

Policy Acknowledgement

By booking with RE:SET Nail Spa, you acknowledge and agree to these policies. They allow us to provide consistent, thoughtful service while creating a fair and professional environment for everyone.

Thank you for your understanding and for choosing RE:SET !

Cancellation Policy